Overview

At StyleCo, we strive to provide our customers with high-quality products and an exceptional shopping experience. If you are not fully satisfied with your purchase, we offer an exchange-only policy under specific conditions. Please read the details below carefully before placing your order.

1. No Refund Policy

We do not offer monetary refunds for any orders once placed. Instead, we allow exchanges under eligible circumstances. We encourage all customers to carefully review product descriptions, sizing information, and images before confirming a purchase.

2. Exchange Policy

You may request an exchange if:

• The product received is defective or damaged

• You received the wrong item or size

• The item differs significantly from the description on our website

Conditions for Exchange:

• The product must be unused, unwashed, and in its original condition with all tags, labels, and packaging intact

• You must notify us of any issue within 48 hours of receiving the order

• You must provide proof of purchase (order number or invoice)

• Items that are damaged due to misuse, wear and tear, or washing will not be eligible for exchange

3. How to Request an Exchange

To initiate an exchange, please contact us at:

📧 Email: info@styleco.pk or styleco963@gmail.com
📞 Phone: 0300 90 95 063

Include the following in your message:

• Your full name

• Order number

• Reason for exchange

• Clear photos of the issue (if the product is defective or incorrect)

Our customer service team will review your request and guide you through the next steps.

4. Return Shipping

• Customers are responsible for the return shipping costs unless the error was on our part (e.g., wrong item or defective product)

• We recommend using a trackable courier service for returns, as we are not responsible for lost or undelivered packages

5. Non-Returnable Items

The following items are not eligible for exchange:

• Products that have been used, worn, washed, or altered

• Items purchased during a sale or clearance event

• Custom or made-to-order items

• Accessories or undergarments (for hygiene reasons)

6. Processing Time

Once we receive your returned product and verify its condition, we will dispatch the exchanged item within 5–7 business days. If the requested item is unavailable, we may offer an alternative product or store credit, as per your preference.

7. Contact Us

If you have any questions or concerns regarding our refund and returns policy, please contact our support team:

📍 Website: www.styleco.pk
📞 Phone: 0300 90 95 063
📧 Email: info@styleco.pk / styleco963@gmail.com